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As senior citizens we have had a hard time figuring out what our computer is doing.
Things as simple as my wife trying to check her email or what to do when something pops up on the screen, having your instant help makes a big difference. We really want to thank Danielle for all the help today. I was very confused why my PC was taking so long to start up. From her office she zipped around on my computer and figured out the problem very shortly. I could not believe it. Thank you for all the assistance. We are happy and expect to be on the Platinum Plan for years to come.